Engagement Manager

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

THE OPPORTUNITY

As an Engagement Manager within Gong’s Professional Services organisation, you will lead the end-to-end delivery of Gong customer activations across our Enterprise segment. You will coordinate Consultants, Technical Architects and cross-functional teams, applying strong project management discipline to keep engagements organised, on track and focused on customer outcomes. You will own project planning, governance, scope, timelines, resources, dependencies, risks and stakeholder communications, ensuring projects are delivered on time, within scope and to a high standard.

Gong Professional Services is at the forefront of AI-powered consulting and customer delivery. We use Gong, AI and automation to improve project delivery, customer outcomes and operational scale.

In this role, you will apply AI in your daily workflows, continuously develop your knowledge of AI and Gong, and contribute to reusable workflows, assets and methodologies. You will also share best practices, capture customer learnings and help build the capability of the wider Professional Services organisation.

This is an excellent opportunity for an experienced project management or consulting professional to lead complex, high-value engagements while helping shape the future of Gong Professional Services.

RESPONSIBILITIES

Project Execution & Customer Delivery

Own the full implementation lifecycle, from kickoff and planning through discovery, configuration, testing, go-live and handover.

Manage project scope, schedule, budget, resources, governance and dependencies in line with the Gong Professional Services methodology.

Identify, communicate and mitigate risks and issues, taking timely action to keep projects organised and on track.

Lead change management activities to align Gong’s capabilities with customer objectives and drive adoption.

Maintain clear communication with customer stakeholders, including senior contacts and project sponsors, and coordinate effectively with Product, Engineering and delivery partners.

Ensure a smooth transition into Customer Success, Managed Services and other post-go-live teams.

AI-Forward Delivery & Continuous Improvement

Use Gong, AI and automation to improve project planning, delivery, documentation, reporting and stakeholder communications.

Identify opportunities to standardise, automate and scale repeatable Professional Services activities.

Use AI responsibly by validating outputs, protecting sensitive information and applying appropriate human oversight.

Apply learnings from customer engagements to improve delivery methods, tools, assets and team practices.

Share effective AI use cases and delivery practices to build capability across Professional Services.

Stakeholder Management & Collaboration

Own stakeholder management across the engagement, building trust-based relations