eLearning Content Development Specialist II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As Affirm’s Collections organization continues to scale across early, mid, and late-stage delinquency strategies, the complexity of regulatory requirements, system workflows, digital tools, and recovery channels continues to increase.

Collections requires a dedicated eLearning Content Development Specialist II to design, build, and maintain structured, compliant, and performance-driven learning programs that directly impact RPC, cure rates, compliance adherence, and agent effectiveness.

This role will ensure that Collections training evolves at the same pace as our strategy, dialer transition, regulatory requirements, and product changes.

What you’ll do

Design and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop course specifications

Partner with Collections Training Manager to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needs

Manage a Learning Management System (LMS) and establish design standards completion records and reporting

Create and manage reporting mechanisms to track compliance, learning objectives and key metrics.

Educate and mentor peers on the use of a LMS and course authoring tools

Demonstrate expertise across all fields to deliver high value, on-demand training

Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arrive

Develop and prepare presentation materials; write, direct, edit videos and voice overs

What we look for

Degree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)

3+ years of progressive exp