Dispatch Manager
Salary: £40,000 to £42,000 pa
Location: Leeds
Hours: Full Time, Permanent
Reporting To: Factory Manager
We are a Leeds-based hotel bedroom manufacturing company, with 28 years of experience delivering high-quality, bespoke bedroom solutions to hotels such as Hilton, Radisson, Marriott and Holiday Inn across the UK. We employ approximately 140 people across both production and office functions.
We are looking for an experienced and motivated Dispatch Manager to lead our Dispatch Department and play a key role in ensuring customer orders are delivered accurately, on time, and in full.
This is a hands-on leadership position responsible for managing daily dispatch operations, coordinating shipments, maintaining high standards of safety and quality, and driving departmental performance. You will work closely with Production, Planning, Stores, Quality, Transport Providers, and Project Teams to ensure smooth and efficient operations across the business.
Key Responsibilities
Leadership & Team Management
Lead, motivate and develop the dispatch team to achieve operational objectives.
Manage daily workloads, staffing levels, shift handovers and task allocation.
Support employee development through coaching, training and performance management.
Foster a positive, safety-focused and continuous improvement culture.
Dispatch & Logistics Operations
Oversee the preparation, packing and dispatch of customer orders.
Coordinate transport schedules, collections, loading activities and shipment priorities.
Ensure all products are correctly labelled, packaged and loaded to meet both company and customer requirements.
Maintain accurate dispatch records, delivery documentation and customer portal updates.
Manage storage and movement of finished goods to optimise workflow and efficiency.
Safety & Quality
Promote and maintain a strong health and safety culture.
Ensure compliance with all company procedures, PPE requirements and safe working practices.
Monitor quality standards and support corrective and preventative actions when required.
Ensure full compliance with SOPs and quality documentation requirements.
Performance & Continuous Improvement
Monitor departmental KPIs to include throughput and OTIF (On Time In Full) performance.
Identify bottlenecks, resolve operational issues and implement improvements.
Lead initiatives focused on waste reduction, efficiency improvements and process optimisation.
Work collaboratively with other departments to support overall business performance.
What We’re Looking For
Essential
Previous experience in a Dispatch, Logistics, Warehouse or Manufacturing Management role.
Strong leadership and people management skills.
Experience managing operational KPIs and performance targets.
Excellent organisational and problem-solving abilities.
Strong communication skills with the ability to work across multiple departments.
Good understanding of health & safety and quality standards within a manufacturing environment.
Ability to work under pressure and manage changing priorities.
Desirable
Experience within manufacturing or distribution environments.
Knowledge of OTIF performance measures and continuous improvement methodologies.
Experience with warehouse management, ERP or dispatch systems.
Understanding of 5S and lean manufacturing principles.
What We Offer
Competitive salary
Company pension
Training and development opportunities
Career progression opportunities
Supportive team environment
Opportunity to make a real impact within a growing manufacturing business
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
