Director, Software Engineering (Site Reliability Engineering)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Director of Site Reliability Engineering, you will own execution for reliability, availability, and operational excellence across Affirm’s global platform. You will be accountable for ensuring that our core services consistently meet high availability and performance expectations for both consumers and external partners, while evolving our systems to scale safely and efficiently.

In this role, you will build and mature best-in-class reliability practices, including incident response, risk management, and operational lifecycle programs, embedding resilience into every stage of development. You will partner closely with Product, Security, Enterprise Risk, Legal, Compliance, and Engineering leaders to proactively identify and mitigate systemic risks across the organization.

You will hire, grow, and lead a diverse, global team of SREs, systems engineers, and full-stack engineers, fostering a culture that values learning, experimentation, and accountability. As a senior technical leader, you will balance hands-on technical depth with strategic leadership, helping Affirm move fast while maintaining the trust of our users and partners at scale.

What you’ll do

Set the vision and drive execution for Reliability Engineering at Affirm

Own and coordinate delivery of high availability of core Affirm’s services, to attain our service level standards and expectations with external partners

Iterate and maintain a best-in-industry global incident response & lifecycle program

Build software and program management structure to perform continual risk management across the entire Affirm system and Engineering organization

Run a robu