Director, Product Analytics

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Product Data Science Leader, Fin

What makes this role different

This is not a classic experimentation-first product data science leadership role.

Fin is a fast-moving, ambiguous, B2B AI-native product company. The role is less about owning a neat experimentation roadmap and more about helping shape direction in an environment where product bets are evolving quickly, the operating model is constantly changing, and decisions often need to be made before the data is complete.

This person will not be successful if they wait to be asked for analysis. We need someone who creates momentum, brings clarity to messy problems, and helps leaders decide what matters, where to focus, and what should change.

This is a highly consultative, influence-heavy leadership role. It sits at the intersection of product strategy, product analytics, customer outcomes, go-to-market signals, technical feasibility, and organizational design. Success depends on building trust and traction with product, engineering, d