Intercom
London, UK
Full-time
about 4 hours ago
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
We’re looking for a Creative Director, Web to lead the creative direction of the Fin.ai website, one of the most important surfaces for our brand, product story, and customer experience.
This role is for a senior design leader with exceptional craft, strong systems thinking, and deep experience shaping highly creative web experiences. You’ll guide and manage a team of designers in London and EMEA, helping them raise the quality, clarity, and distinctiveness of Fin’s web presence across every major page, launch, campaign, and product storytelling moment.
The website is a core expression of the Fin brand. It needs to communicate with precision, move with intention, and feel unmistakably Fin. You’ll be responsible for setting that creative bar and helping the team consistently reach it.
You’ll sit within the Fin Creative Studio, and collaborate with the broader web team, product marketing, growth, content, engineering, and senior leadership to shape a web experience
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…