Director, Business Operations

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO You will serve as the principal architect of the CBO’s execution strategy, responsible for building the automated systems that power global scale. Your objective is to transition the organization from reactive workflows to a proactive, tech-enabled operating model that accelerates speed-to-market and operational efficiency. Strategic Priorities Business Process Transformation: Lead the transition to an AI-augmented GTM environment, redesigning core workflows to maximize organizational leverage and eliminate operational debtFunctional Integration: Build and govern the unified playbooks that align cross-functional workstreams, ensuring seamless execution across the entire commercial lifecycleScale & Excellence: Lead a high-impact team dedicated to operational rigor, establishing the enterprise standards for how the business expands, measures success, and iterates on its growth engineCommercial Activation: