Company Description
Gleann Mòr Spirits Company, established in 2015, is an independent spirits business based in Edinburgh, Scotland. From our beginnings on a Leith industrial estate, we have grown to operate an extended bonded warehouse with a significant cask inventory. Our Rare Find range showcases exceptional single malt Scotch whisky selected for its unique qualities, alongside a portfolio of award-winning spirit brands distributed globally.
Job Role
As a Digital Trading Executive, you will play a key role in delivering an outstanding direct-to-consumer experience across our digital sales channels, encompassing our Scotch whisky, gin, vodka and rum brands.
Working across e-commerce platforms, digital marketing activities and fulfilment operations, you will help ensure our customers enjoy a seamless journey from product launch through to delivery.
This is a varied and hands-on role combining digital trading, merchandising, customer service, marketing support and operational coordination. Working within the Commercial team and reporting directly to the Head of Commercial, you will work cross-functionally with colleagues across Sales, Marketing and Operations to help drive online sales while maintaining the premium standards associated with the Gleann Mòr Spirits portfolio.
Key Responsibilities
Digital Trading & Merchandising
Manage and maintain product listings, merchandising and promotional activity across our e-commerce platforms.
Support new product launches, online campaigns and seasonal promotions.
Monitor website performance and identify opportunities to improve customer experience and commercial performance.
Ensure product information, pricing and digital content remain accurate and up to date.
Customer Experience & Direct-to-Consumer Operations
Deliver excellent customer service across all direct-to-consumer channels.
Coordinate the day-to-day administration of online orders and fulfilment processes.
Work closely with the Operations team to ensure efficient order processing and stock availability.
Respond to customer enquiries and resolve issues in a professional and timely manner.
Marketing & Commercial Support
Execute digital marketing campaigns across email, website and social media channels.
Assist with content creation, promotional activity and customer communications.
Support initiatives that drive customer acquisition, repeat purchases and brand engagement.
Contribute ideas that improve the online customer journey and overall commercial performance.
Cross-Functional Collaboration
Work closely with Sales, Marketing and Operations teams to ensure the successful delivery of campaigns and product launches.
Maintain accurate reporting through internal systems and digital platforms.
Support wider commercial projects and business initiatives as required.
Location & Working Pattern
Full-time position based at our Bankhead office, Edinburgh.
Office-based with flexibility depending on business requirements.
Occasional travel and attendance at trade or consumer events may be required.
Salary & Benefits
Starting Salary: £30,000 per annum.
Bonus Scheme: Eligible following the successful completion of the probationary period and linked to clear KPIs and overall business commercial performance.
Opportunities for professional development and industry training.
Knowledge, Skills & Experience
Essential
Previous experience in e-commerce, digital trading, merchandising, retail operations, customer service or a similar commercial environment.
Proven experience managing Shopify or a similar e-commerce platform, including product management, merchandising and online trading activities.
Strong organisational skills with excellent attention to detail.
Confident IT user with experience of digital systems and Microsoft Office.
Excellent written and verbal communication skills.
Commercial awareness with a proactive and solutions-focused approach.
Previous experience within the alcohol or drinks industry is not essential.
Desirable
Experience managing third-party sales channels and online marketplaces.
Experience using digital marketing platforms, email marketing software (e.g. Mailchimp) or CRM systems.
Knowledge of website merchandising, product launches and online trading.
Experience within retail, FMCG, luxury goods or consumer brands.
Understanding of website analytics and customer engagement metrics.
Personal Attributes
Highly organised with excellent attention to detail.
Customer-focused with a passion for delivering an exceptional online experience.
Commercially minded with an interest in driving sales and improving performance.
Proactive, adaptable and comfortable managing multiple priorities in a fast-paced environment.
Strong team player with the ability to work collaboratively across departments.
Positive attitude with a willingness to learn, develop and continuously improve.
Additional Information
This is an exciting opportunity to join a growing independent spirits company at an important stage of its development. The role offers broad exposure across digital trading, customer experience, e-commerce and commercial operations, making it ideal for someone looking to develop a career within a fast-paced consumer business.
No recruitment agencies, please.
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