Digital Project Manager

Job Title: Digital Project Manager

Location: Birmingham

Salary: £34,000 - £42,500 per annum

Position: Permanent, Full-Time

About The Company

The Company is a long-established web and app development agency based in the Jewellery Quarter, specialising in AI integration, SaaS products, apps and portals.

We build high-quality web and mobile solutions for a wide range of clients, from innovative start-ups to established enterprises. We embrace modern technologies, and have frontier adoption of AI. We take pride in a team culture that values high control, continuous learning, and delivering work we can stand behind.

All roles are 'hybrid', meaning we expect our teams to be able to come into the office in the Jewellery Quarter in Birmingham while working effectively from home.

Job Role

You will own delivery from discovery and planning through to handover, managing mid to high-tier projects with light oversight: scope, timeline, budget, quality, risk, dependencies, customer communication, and delivery outcomes. You will keep projects under control, surface risks early, escalate with options and context, and maintain forward motion.

You will work confidently across both Agile and waterfall delivery, with strong stakeholder management, commercial awareness, attention to detail, and clear, decision-ready communication. You will be confident with stakeholders at all levels, including senior or assertive ones, while staying calm, constructive, and outcome-focused.

You will translate business objectives into clear requirements, priorities, specifications, tickets, and delivery plans, working across customers, internal teams, and external suppliers to manage expectations, resolve issues, influence decisions, and guide delivery towards the right outcome.

Deliverables and Responsibilities

Deliver end-to-end project management across both Agile and waterfall, owning scope, timeline, budget, quality, risk, dependencies, and outcomes

Lead discovery and planning, turning business objectives into clear requirements, priorities, specifications, tickets, and delivery plans

Own client success by managing expectations, setting boundaries, resolving issues early, and guiding customers towards the right outcome

Maintain project control with a live RAID view of risks, issues, assumptions, dependencies, and decisions, escalating early with options and a recommendation

Protect scope, budget, margin, and commercial value through disciplined change control

Communicate clearly across meetings, email, phone, video, and in person, and produce decision-ready reporting for customers and internal stakeholders covering status, risks, budget, and next actions

Coordinate internal teams and external suppliers, keeping responsibilities, dependencies, handovers, and outputs well defined

Oversee quality and acceptance, including UAT coordination, ensuring work meets agreed specifications, designs, and end-user needs

Manage support workflow where required, handling client requests and issues clearly and promptly

Drive continuous improvement by spotting recurring issues and improving documentation, reporting, templates, and ways of working

About you