Digital Experience Manager (UX Developer)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As our Digital Experience Manager, you will be the architect of Trustpilot’s customer-facing Help Centre and self-service ecosystem. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life by combining front-end development with cutting-edge UX thinking. You’ll be the driving force behind how our customers find answers, utilising AI-ready structures and Salesforce Experience Cloud to ensure every interaction is effortless and intuitive. If you’re ready to own the end-to-end digital support experience in a fast-paced SaaS environment, we want to hear from you.

What you'll be doing

Develop, customise, and maintain Help Centre templates and components, acting as our internal super-user for Salesforce Experience Cloud and Agentforce capabilities.

Implement layout, navigation, and usability improvements using HTML, CSS, and JavaScript to enhance the overall user journey.

Design and run A/B or multivariate tests to validate hypotheses, using data-backed insights to reduce customer friction.

Research and implement modern AIEO (AI Engine Optimisation) practices to improve content discoverability and search performance across all digital channels.

Build structural standards and page layouts that ensure content is accessible, coherent, and aligned with our global brand guidelines.

Own the governance structures that keep our cross-functional knowledge ecosystem running smoothly. evaluating, prioritising, and overseeing knowledge and Help Centre developments at scale.

Who you are

You have proven experience developing and optimising self-service platforms or customer-facing He