Digital Customer Support Apprentice

Hey there! We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Erskine and looking for enthusiastic young people like you to join our team!

As part of the Customer Support team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.

Responsibilities

Daily helpdesk support by responding to tickets requests from sales reps via Outlook and prioritising requests in order of importance. Ticket requests can include pricing, checking delivery dates for orders etc.

You will become a user expert in Salesforce and manage end to end sales opportunities including opportunity creation, updates and tool/portal linkage, while also overseeing order processing and sales data entry to ensure accuracy and completeness

Conduct End User Verification (EUV) to confirm eligibility and validate pricing and deal requests, whilst also processing pricing submissions, deal registrations, and discount approvals in collaboration with internal teams, channel partners, and end users

You will also collaborate with Customer Service & Technical colleagues using Teams to provide business updates on sales reps opportunities to advise on revenue, close dates etc.

Maintain CRM system to ensure accurate pipeline forecasting while keeping Account Managers and stakeholders regularly updated on account activity for full visibility

Daily use of Microsoft Excel to input business pipelines for sales reps and preparing business reports by evaluating opportunity data from Salesforce. You will provide reporting for sales reps on won and lost opportunities.

You will monitor the Customer Service Team shared inbox to make sure all requests have been responded to, and service level agreements are being met.

You will also use PowerPoint when supporting sales reps to include salesforce information on sales in advance of them presenting to clients.

Use of Clari system to search customer base to see what sales rep is aligned to which customer and you will then align any potential opportunity to the appropriate sales rep.

You will use Power BI to provide reporting to sales rep on all sales opportunities so they can manage their sales pipeline.

Working hours: 35 hours per week, Monday to Friday.

Benefits

28 days holiday per year.

Free onsite parking, tea/coffee/soft drinks.

Free onsite gym.

Onsite café.

Pension scheme.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.