Digital Business Analyst - Banking

Salary - up to £50,000

Location: Remote with occasional travel to Birmingham

The Opportunity We're partnering with a purpose-driven organisation undergoing an exciting digital transformation focused on improving services.

This is a fantastic opportunity for a Digital Business Analyst to play a key role in shaping and optimising digital platforms that directly enhance customer outcomes. You'll work at the intersection of business and technology, ensuring solutions are user-centric, scalable, and aligned to broader transformation goals.

The Role You'll support the design, delivery, and continuous improvement of digital platform functionality, translating business needs into clear, actionable requirements and driving better user experiences.

Key responsibilities include

Gathering and analysing business requirements, translating them into user stories and functional specifications

Facilitating workshops and collaborating with stakeholders to identify opportunities for service and process improvement

Mapping user journeys and defining UX requirements to support intuitive platform design

Analysing platform capabilities and recommending enhancements to improve performance and usability

Documenting processes, data flows, and system integrations

Producing high-quality documentation including process maps, business cases, and backlog items

Supporting agile delivery through backlog refinement and close collaboration with technical teams

About You You'll be a collaborative and proactive Business Analyst with experience working across digital or transformation programmes.

We're particularly interested in candidates who bring

Proven experience as a Business Analyst within digital delivery environments

Financial Services experience

Strong ability to bridge business and technical teams

Experience improving digital customer journeys or contact centre services

Understanding of APIs, data flows, and system integrations

Excellent stakeholder engagement and communication skills

Experience working in Agile environments

If you have the above experience please apply immediately!

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