Reed
Digital Analyst
Matchtech
London, UK
Full-time
12 days ago
Join an award-winning, purpose-driven organisation where data and insights are at the heart of delivering exceptional digital experiences. W…
We're hiring for two Digital Analyst positions within a growing Customer & Digital Analytics team for a major UK retailer.
Whether you're an early-career analyst looking to develop your digital analytics skills or an established analyst ready to take on more ownership and stakeholder responsibility, there are opportunities at both levels. These hires are for an established team supporting eCommerce, customer experience, and digital performance. The company A large UK retail business investing heavily in data and analytics across customer, digital, and data science functions.
The digital analytics team sits within a wider central analytics capability and works closely with eCommerce, UX, Product, and Marketing teams to understand customer behaviour and improve online performance. The role You'll help the business understand how customers interact with its digital platforms and identify opportunities to improve performance across the customer journey.
Why is basket value increasing or decreasing?
Which acquisition channels are performing best?
How are customers navigating the website?
Which categories are driving growth?
What impact are website and UX changes having on customer behaviour?
You'll use digital and website analytics data to support decision-making across eCommerce and customer experience teams. What you'll be doing
Analyse customer and website behaviour data
Use SQL to interrogate large datasets
Work with GA4 and digital performance data
Build and maintain reports and dashboards
Support website optimisation and UX initiatives
Monitor basket value, conversion, customer journeys, and channel performance
Deliver actionable recommendations to stakeholders
Partner with eCommerce, Product, and Digital teams on business-critical projects
Stakeholder management
Insight generation
Commercial recommendations
Driving action from analysis
What they're looking forDigital Analyst Up to £37,000
1-2 years' experience in analytics
SQL experience
Experience working with digital, customer, or website data
Strong analytical mindset
Good communication skills
Experience with GA4 or similar tools is beneficial
Senior Digital Analyst Up to £45,000
2+ years' experience in Digital Analytics
Strong SQL skills
Experience analysing website and customer behaviour
Strong stakeholder and insight delivery skills
Ability to translate data into clear commercial recommendations
Confidence presenting findings to different business teams
Highly desirable experience
Retail or eCommerce backgrounds
GA4
BigQuery
Digital performance analysis
Conversion and customer journey analysis
UX and testing analytics
Power BI, Tableau, or similar visualisation tools
Why join?
Join a mature analytics function with strong leadership
Work on high-traffic eCommerce platforms
Exposure to Product, UX, Marketing, and eCommerce teams
Strong opportunity for career development
Fast interview process
Genuine influence on customer experience and digital performance
Interview process Single-stage interview Fast feedback and decision-making process
If you're a Digital Analyst with strong SQL skills and experience exploring customer behaviour, website performance, and digital journeys, we'd love to hear from you.
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Join an award-winning, purpose-driven organisation where data and insights are at the heart of delivering exceptional digital experiences. W…