Digital & AI Support Technician Apprentice

At Nobilia, we're passionate about innovation, quality and creating exceptional customer experiences. As Europe's largest kitchen manufacturer, we combine cutting-edge technology with industry-leading design to deliver inspiring living spaces across the world. Nobilia UK and Kutchenhaus continue to grow, and we're looking for a motivated and curious Digital & AI Support Technician Apprentice to join our IT team in Rochdale.

About the role

You'll be the first point of contact for colleagues requiring IT support and will play an important role in helping the business adopt and maximise the benefits of digital and AI technologies. Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI-powered tools such as Microsoft Copilot.

This is an exciting opportunity to join a globally recognised business at a time when digital innovation and AI are transforming the way we work. If you're passionate about technology, eager to learn and ready to begin a rewarding career in IT, we'd love to hear from you.

What you'll be doing

Providing first-line IT support for hardware, software and digital tool enquiries

Supporting colleagues across our head office and showroom network with the effective use of approved AI tools and technologies

Assisting with the setup, deployment and maintenance of laptops, mobile devices and user accounts

Supporting employee onboarding and offboarding processes

Creating and maintaining user guides, knowledge articles and IT documentation

Monitoring IT systems and escalating incidents where required

Working with third-party IT providers and helping track service performance

Supporting digital transformation and AI implementation projects across the UK business

Maintaining accurate records within our IT service management platform

Applying information security best practices and supporting GDPR compliance

Collaborating with colleagues in both the UK and Nobilia Group IT teams

What you'll learn

Through your apprenticeship and day-to-day responsibilities, you'll develop skills in:

IT service support and troubleshooting

Microsoft technologies and endpoint management

Cyber security and data protection

Digital communications and collaboration tools

AI-assisted working practices and business applications

Digital transformation project support

What we're looking for

An interest in technology, digital tools and AI

Familiarity with Windows 10/11 and Microsoft 365 applications such as Word, Excel, Outlook and Teams

Strong problem-solving skills and a logical approach to tasks

Good written and verbal communication skills

A willingness to learn and work within established processes

A positive, professional and customer-focused approach

We're more interested in attitude, enthusiasm and potential than previous professional experience.

Entry requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week, shifts between 8am - 6pm. Initially you will work 5 days per week in the office, moving to 4 days and 1 from home following probation.

What we offer

In addition to a structured apprenticeship programme and ongoing support from experienced mentors, you'll benefit from:

Competitive apprentice salary

25 days annual leave plus bank holidays

Company pension scheme

Employee assistance programme

Career development and progression opportunities

Exposure to cutting-edge digital and AI technologies

On-the-job learning alongside experienced IT professionals

Free onsite parking

Staff discounts and employee benefits platform

A collaborative and supportive working environment

Opportunities to travel to UK showrooms and, on occasion, Germany as part of your professional development

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!