Desktop Engineer, Hardware, Software, 2nd Line, Windows

Position: 2nd Line Desktop Engineer Location: Durham Type: Contract - Outside IR35

Overview

A leading business based in Durham is seeking a skilled 2nd Line Desktop Engineer to join their IT team. The ideal candidate will handle 1st and 2nd line desktop support issues and contribute to various ongoing IT projects.

You will support and troubleshoot both hardware and software issues.

Key Responsibilities

Provide 1st and 2nd line desktop support to end-users.

Assist in the installation, configuration, and support of Windows operating systems (Windows 10 and Windows 11) on laptops.

O365 support and user admin

Troubleshoot and resolve desktop operating system issues on laptops.

Swap out machines and address any ongoing technical issues for users.

Contribute to the rollout of Windows operating systems

Hardware support, Printers, laptops etc.

Requirements

Proven experience in desktop support, particularly 2nd line support.

Strong knowledge of Windows 10 or Windows 11 operating systems.

Experience with Windows 10 rollout projects is acceptable; experience with Windows 11 is a plus.

Proficiency in installing, configuring, and supporting Windows operating systems on laptops.

Excellent troubleshooting skills for desktop operating system issues.

Strong interpersonal skills for effective communication with users.

Proven experience in hardware support/break-fix

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.