Design Operations Specialist

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

About the Role

The Design Operations Specialist is a foundational role embedded within the Brand Creative team at Upstream Studios — GitLab's full-stack experience organization, where research, design, engineering, documentation, and brand come together to shape how customers experience GitLab. In this role, you will support the day-to-day operational needs of Brand Creative — helping ensure that projects are organized, workflows run smoothly, and nothing falls through the cracks. You will work under the guidance of senior team members to build foundational skills in creative operations, contributing to a team that produces world-class brand experiences across content design, ebooks, print design, brand design, and more.

This role reports to the Director, Brand Creative.

What You'll Do

Support daily project intake by logging requests, gathering briefs, and routing work to the appropriate team members

Maintain project trackers and status dashboards to keep the team informed of progress and upcoming deadlines

Assist in building project timelines and workback schedules under the guidance of senior team members

Coordinate scheduling for stand-ups, kick-offs, and review meetings

Help manage asset libraries and shared resources, ensuring files and templates are organized and accessible

Support vendor and contractor coordination by tracking deliverables, invoices, and communication logs

Document processes and procedures as directed, contributing to the team's operational knowledge base

Identify bottlenecks or blockers in active projects and surface them promptly to senior team members

Use AI tools to assist with routine tasks such as drafting briefs, summarizing project updates, and organizing intake information

What You'll Bring

1–2 years of experience in a creative or design project coordination role

Familiarity with project management tools (e.g., Asana, Monday.com, Workfront, or similar)

Basic understanding of creative production workflows, including content design, ebooks, print design, and brand design

Awareness of AI-powered productivity tools and openness to incorporating them into day-to-day work

Highly organized with strong attention to detail

Comfortable working in a fast-paced, remote-first environment

Eagerness to learn and grow within design operations

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills