Deputy General Manager Bench

We have an exciting opportunity for a Bench Deputy General Manager to join us here at Buzz Bingo in Glasgow and surrounding areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £33,000 depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS

Buzz Brights Apprenticeships

Buzz Brilliance Awards – Employee Recognition Scheme

Buzz Learning, our digital learning platform with access to 100s of online courses

In-house training – IOSH, First Aid, Fire Safety, Gamcare and more

Access to Trained Mental Health Advocates for advice on your mental wellbeing

5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)

Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)

Staff discount 50% off bingo tickets, food & soft drinks

Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles

Life Assurance

Pension Scheme

Your Responsibilities as Part of Our Team

Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey

Assist the General Manager to implement the brand strategy flawlessly at a local level

Deputise for the General Manager in all operational aspects of the Club

Seek opportunities to recognise and appreciate those that go the extra mile

Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager

Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day

Provide input to the club’s local strategic plan on a trimester basis

Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team

Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session

Critically evaluate the feedback received from all Customers and respond to this

Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture

Have a highly visible presence in all areas of the club at peak trading times

Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required

Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to

Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures

Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment

Evidence of bringing business awareness to decision making and understands the commercial drivers of the business

Evidence of setting an example for customer service and interaction 'on the floor'

A relentless focus upon customer service standards with strong attention to detail

Self-aware and welcomes constructive feedback

Committed to your own and other's development

Evidence of being able to manage and drive new initiatives

You are driven by a need to deliver tangible results

Applicants must be 18+

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