Deliverability Strategist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Deliverability Strategists at Klaviyo are critical to the success of our Professional and Enterprise package customers, ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence. Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight. This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence.

Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus on retention and measurable success across their book of business.

Duties and Responsibilities

Manage an assigned book of business with professionalism and accountability

Develop proactive, preventative deliverability strategies based on current industry trends

Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations

Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms

Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format

Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting

Handle technical objections with clarity, connecting technical solutions to customer business goals

Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies

Deliver a high standard of customer experience through consistent, clear, and solution-oriented communication

Cultivate long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders

Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned

Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions

Participate in service delivery that supports Customer Success renewal processes

Track project scope and timeline adherence, communicating risks proactively to management

Learn budget management fundamentals and participate in budget tracking activities

Support case study development by documenting customer success stories and measurable outcomes

Required Skills and Abilities

Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue

Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts

Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations

Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices

Basic understanding of project management principles including scope, timelin