Remote
Remote-Western Europe
Full-time
Remote
3 days ago
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it pos…
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
What this job can offer you
A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves
The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization
A clear path towards people management as the team matures
A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake
What you bring
5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus
A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions
Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management
Deep hands-on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization
Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance
Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations
Excellent communicator with outstanding written and spoken English
Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality
Self-starter who thrives in a fast-paced, fully remote, and globally distributed environment
Demonstrates strong automation and AI capabilities
It's not required to have experience working remotely, but considered a plus
Key Responsibilities
Act as the team's operational leader and the Senior Manager's closest extension — the go-to for escalations, the standard-setter for quality, and the primary mentor for Associates and Specialists
Represent the Senior Manager in cross-functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers
Serve as a senior point of contact and escalation for complex deals, non-standard pricing requests, and contract exceptions
Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment
Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time-sensitive cases as needed
Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalate
Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non-standard situations independently
Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask
Build and scale automated workflows that reduce manual ef
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it pos…