Data Analyst 12 month FTC

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

As an Operations Analyst, you will own the data and reporting layer across our Merchant Operations function - replacing manual spreadsheet workflows with automated, self-serve dashboards and scalable data models. You will design and build the analytics infrastructure that our KYC, Customer Support, Technical Operations, Fraud Operations & Monitoring, Complaints and Quality teams rely on to make decisions every day. Working closely with operational managers and our data platform, you will translate messy, multi-source data into clean, trusted reporting - and have the mindset to build things once, properly, rather than maintain endless spreadsheet exports.

This position is located in our HQ2 in Riga, which was recently honored with the prestigious CEE Business Services Award for being the 'Most Vibrant Employer – Latvia,' offering you the chance to thrive in a dynamic and engaging workplace.

In this role you will

Build and maintain Looker dashboards and LookML models that serve KYC, CS, Technical Operations, Fraud & Monitoring, Complaints and Quality teams - replacing manual, recurring spreadsheet reports with live, self-serve analytics

Write and optimise BigQuery SQL to power operational reporting: ticket volumes, SLA compliance, agent performance, CSAT, handle times, and quality scores

Audit existing spreadsheet-based workflows an