CX Enablement Partner (AI)

Asana is looking for a strategic and action-oriented Enablement Partner to join our CX Enablement team, specifically focusing on CX-wide AI and program enablement. In this role, you will lead high-impact, cross-functional initiatives that empower our Customer Experience organization to leverage AI and emerging technologies to their highest potential. You will partner closely with CX leadership to translate corporate AI goals into actionable execution plans, ensuring our teams are enabled to drive world-class customer value in an AI-first world. This role is critical to evolving our customer journey and driving operational excellence at a global scale.

This role is a fully remote opportunity.

What you’ll achieve

Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.

Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.

Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules.

Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness.

Establish a consistent CX AI communication "drumbeat" and roadmap to ensure regional and global teams are proficient in evolving AI capabilities.

Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives.

Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field.

Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.

About you

Experience in AI Enablement and