Customer Support Agent with Finnish and English

About the team

Our Small Markets Customer Support team is the direct connection between SumUp and the merchants who rely on us every day. We work across multiple channels — phone, chat, and email — to make sure our merchants get fast, friendly, and effective support in their own language.

This role exists because we're growing. With a Finnish-speaking agent recently promoted within the team, we need someone to step in, make the role their own, and help us keep our Finnish merchant community well supported. It's a great entry point into fintech customer support, with real ownership from day one and a clear path to grow.

What you'll do

Support Finnish and English-speaking merchants across phone, chat, and email, helping them resolve technical and account-related issues quickly and clearly

Listen carefully to merchant concerns, investigate the root cause, and find the right solution — not just the quickest one

Spot patterns in recurring issues and contribute ideas to improve processes and reduce merchant friction

Work closely with other teams across SumUp to make sure merchants get the right outcome, even when the answer sits outside your team

Be an active, collaborative member of an international, multilingual support team

You'll be great for this role if…

Fluency in both Finnish and English, written and spoken, to a professional standard

Experience supporting customers in a service or operations environment, whether in person or digitally

A natural troubleshooting mindset — comfortable digging into a problem rather than passing it on

Strong attention to detail, especially when handling sensitive merchant information or account queries

Resilience and composure when navigating difficult or demanding conversations

Why you should join SumUp

🌎 Opportunity to work with SumUppers globally on fintech products used by millions of businesses worldwide, from our Berlin office at Ostbahnhof

🌈 Be part of an inclusive and collaborative environment where differ