Customer Support Agent- IT

Customer Support Agent — Italian Market 🇮🇹

Location: On-site in our vibrant Barcelona HQ

At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible.

As part of our international Customer Support Team, you’ll be the voice of SumUp for our Italian-speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day.

This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.

💡 What you’ll do

Be the first point of contact for our Italian merchants — helping them succeed with empathy, patience, and a problem-solving mindset.

Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats.

Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more).

Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement.

Continuously learn about our products and services to provide accurate, up-to-date support.

🌟 You’ll thrive in this role if you are...

Fluent in Italian and English (C1 or above) — communication is your superpower.

Passionate about helping people and solving problems.

Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies.

Comfortable working in a fast-paced, international environment where every day brings something new.

Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand.

Flexible with a rotating schedule and open to new challenges.

💼 Why you should join SumUp

At SumUp, you’ll be part of a company that’s growing fast — and so will yo