Customer Success Manager - Portfolio Accounts

At Asana, we’re building collaboration software to help every team in the world become more effective in working together and realising their goals. Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

Our Portfolio Customer Success program drives adoption and retention across a broader customer base. We're looking for a Customer Success Manager (CSM) to partner with customers in our UKI, Northern Europe and Emerging markets on how to best leverage Asana to achieve their unique business objectives. Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organisation’s work management solution. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers. To the entire Asana team, you’ll exemplify empathetic, customer-centricity.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

Work with Asana customers across industries, functions, and stages of their customer journey in an assigned book of business

Drive customer outcomes and by

Conducting discovery to build rapport and deeply understand the customer’s needs, business processes, and vision

Consulting on change management to help customers more easily adopt Asana as a way of working

Leading design workshops to provide the cus