Trustpilot
Milan, Italy
Full-time
about 4 hours ago
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal s…
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Nordic market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy.
Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners.
Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
Drive measurable Business Adoption across your customer portfolio to deliver tangible results.
Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).
Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.
Partner with Marketing to identify case study, testimonial, and reference opportunities.
Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.
Fluent in Danish or Swedish and proficient in English
You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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