Customer Success Manager II, Retail

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As a Customer Success Manager in our Retail team, you will be part of a team managing some of the world’s biggest and most recognizable brands.

Main responsibilities

Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers

Be your customers’ main point of contact and trusted advisor at Braze

Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze

Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze

Proactively analyze your customer product usage to identify opportunities and risks to account health

Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive B