Customer Success Manager

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in driving client success by managing stakeholder relationships, ensuring operational excellence across customer service and GBS campaigns, and overseeing KPI performance, service delivery, and continuous process improvements—contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Lead and manage client partnerships, ensuring alignment on business goals, service expectations, and overall success

Oversee end-to-end operations across customer service and GBS campaigns, driving consistent performance and service excellence

Take ownership of KPIs and service delivery, ensuring teams meet and exceed performance targets

Provide strategic direction through regular business reviews, insights, and continuous improvement initiatives

Drive seamless onboarding and transition of new clients or campaigns, ensuring operational readiness and stability

Collaborate cross-functionally to ensure alignment between client expectations and internal execution

Identify opportunities to optimize processes, improve efficiency, and enhance customer experience

Act as a key escalation point, ensuring issues are resolved effectively while maintaining strong client relationships

What you’ll bring

3–5+ years experience in Customer Success, Account