Customer Success Manager (French Speaking)

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

Partner with the sales team to ensure smooth transition and onboarding experience

Proactively build relationships with customers to create mutual trust

Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively

Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

A strong communicator with excellent attention to detail

Fluency in business level French

Experience working the France Market

Motivated by building long-term and long-lasting relationships

Driven by the opportunity to make a visible impact with your work

5-7 years of experience in a customer account facing role

Customer-minded, always aiming to provide the most value possible

Excited by working in an ever-evolving and fluid solution focused environment

Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell ac