MongoDB
Madrid, Spain
Full-time
about 3 hours ago
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We a…
Service Delivery Manager
Location: Wakefield
Salary: £30,000 - £40,000
This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software.
This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention, growth, and a seamless client experience on the clients SaaS platform.
Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders
Lead service reviews, manage escalations, and champion smooth onboarding
Drive 100% renewal success and identify upsell opportunities across our module set
Own account growth plans targeting 20% ARR growth
Keep CRM and reporting sharp - pipeline, RAG ratings, account docs
Proven track record in account management, service delivery, or customer success (SaaS/compliance software a plus
A history of retaining and growing accounts commercially
Strong relationship-building skills, including with senior stakeholders
Commercially sharp, organised, and self-motivated
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
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