Datadog
Dublin, Ireland
Full-time
about 14 hours ago
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing cust…
Customer Success Manager
Liverpool
£35,000 - £45,000
Full Time
Are you passionate about building relationships and ensuring customers achieve maximum value from a service?
We're looking for a Customer Success Manager to develop strong partnerships with clients and drive customer retention and satisfaction.
Key Responsibilities
Manage a portfolio of client accounts
Develop long-term customer relationships
Conduct regular review meetings
Identify opportunities to upsell and cross-sell services
Resolve customer issues effectively
Monitor customer satisfaction and retention metrics
Deliver a first-class customer experience
Requirements
Previous account management or customer success experience
Excellent communication skills
Strong problem-solving abilities
Commercial awareness
Ability to manage multiple priorities
Benefits
Annual bonus
Hybrid working
Enhanced holiday allowance
Professional development opportunities
If you're passionate about building lasting client relationships and delivering exceptional customer experiences, we'd love to hear from you. To apply, please submit your CV today or get in touch with our team for a confidential discussion.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
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