Customer Success Advocate

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

At Algolia, we’re looking for a Customer Success Advocate (CSA) who is responsible for a dedicated portfolio of customers based on a high volume / low touch engagement model. As a CSA, you are responsible for conducting account reviews, customer outreach, CRM management, forecasting, responding to customer needs, and managing the renewal process operating at scale using Salesforce, Gainsight and other internal systems. You will be partnering with various other teams including but not limited to Sales, Customer Solutions, Finance, Customer Support, and Deal Desk.

In this Customer facing role, you will get the opportunity to work on the front lines with our incredible customer base and get exposure to exciting and complex customer interactions. You'll connect with our customers to understand their needs and challenges while partnering with our Customer Success team to ensure their challenges are addressed. You'll establish relationships with customers as you negotiate to maximize mutual benefit at renewal time.

You'll Be Responsible For

Owning and executing on a large portfolio of renewal contracts in an assigned territory

Managing the entire renewal process with customers, including generating quotes and updating renewal opportunities in CRM

Ensuring all renewals occur on time

Maintain and update our CRM with detailed and accurate information on status of customers