Coinbase
Remote - Cyprus
Full-time
Remote
about 10 hours ago
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar…
About us
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
The role
We are seeking a dynamic Customer Success Account Manager to join our Customer team for the DACH & Benelux market. You will manage a portfolio of DACH & Benelux based merchants (mostly Germany), driving their growth and contributing to the expansion of our international business.
What excites you
Portfolio Management: Take full commercial ownership of a portfolio of our DACH customers (150+ customers; $3 million in ARR).
Revenue Growth: Identify, cultivate, and secure opportunities to enhance customer engagement and increase transaction volume across the portfolio.
Risk Mitigation: Mitigate risk including managing renewals and ensuring customer retention.
Customer Reporting and Insights: Provide regular reports and updates on account performance and customer feedback. Identify and expose valuable insights to customers during Success reviews.
Product Expertise
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar…
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We a…
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal s…
MongoDB and Customer Success MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the powe…