Customer Services and Operations Analysts

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for multiple Customer Services and Operations Analysts for a contract until June 2027 based either in Manchester or Edinburgh (remote working).

NatWest is a major UK retail bank, providing every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

Purpose of the role

As a Customer Services and Operations Analyst, you will provide operational support primarily focused on audit-related requests, reviewing customer accounts and processing third-party confirmations accurately and efficiently in line with defined SOPs and quality standards. You will also support wider Core Operations activities during quieter audit periods, contributing to a responsive and high-quality service for internal and external customers.

What you'll do

Process and manage audit-related requests, including standard and customer-specific requests, accurately and within agreed timelines.

Review customer accounts and relevant information to ensure requests are actioned correctly and efficiently.

Process third-party confirmations through Confirmation.com, where required.

Follow defined SOPs and operational processes, maintaining high standards of quality and accuracy.

Support wider Core Operations activities during quieter audit periods.

Work collaboratively with the team, participating in daily huddles and contributing to effective day-to-day operations.

The skills you'll need

Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.

Strong attention to detail, with a focus on quality and accuracy.

Ability to follow defined SOPs, processes and procedures consistently.

Comfortable reviewing and interpreting customer account information.

Good working knowledge of Microsoft Excel and Outlook; exposure to Confirmation.com is desirable.

Next steps

With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive.

We will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business