Customer Service & Sales Support Administrator

Customer Service & Sales Support Administrator Alcester (Office Based) £26,000 - £30,000 DOE Full Time, Monday to Friday Immediate Requirement

Pertemps are recruiting on behalf of a growing and successful business based in Alcester. We are seeking a proactive and customer-focused individual to join the team in a varied Customer Service & Sales Support Administrator position. This role will play an important part in the day-to-day running of the business, acting as a key point of contact for customers while supporting order processing and administrative functions. The successful candidate will thrive in a fast-paced environment and be comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities • Answering incoming telephone calls and directing enquiries appropriately • Processing customer orders accurately and efficiently • Speaking with customers regarding orders, deliveries and general enquiries • Providing a high level of customer service at all times • Building and maintaining strong customer relationships • Liaising with internal departments to ensure customer requirements are met • Managing customer queries and resolving issues in a professional manner • Updating internal systems and maintaining accurate records • Supporting the wider team with general administrative duties • Ensuring orders progress smoothly from receipt through to completion

Skills & Experience • Immediately available or available on a short notice period • Previous customer service and/or administration experience • Excellent communication skills, both written and verbal • Strong organisational skills and attention to detail • Good IT skills, including Microsoft Office • Ability to prioritise workload and manage multiple tasks • Comfortable speaking with customers over the phone and via email • Ability to work effectively under pressure in a busy environment • Experience working with CRM or ERP systems

If you are an organised and customer-focused professional who enjoys working in a busy environment and delivering exceptional service, we would love to hear from you.