Customer Service Coordinator

Customer Service Coordinator

Location: Livingston (Office-based) Contract Type: Permanent Hours: Monday to Thursday 8:45am - 4:30pm, Friday 8:45am - 3:15pm (37.5 hours per week) Salary: Up to £29k DOE Start Date: ASAP

Are you an organised, relationship-driven professional who thrives in a busy customer-focused environment? This is an exciting opportunity to join a market-leading organisation as a Customer Service Coordinator, where you'll take responsibility for managing a portfolio of valued customers - ensuring they receive exceptional service, seamless communication, and the highest level of support.

If you enjoy variety, problem-solving, and building strong long-term relationships, this role could be a fantastic fit

About the Company

Our client is a renowned leader within the manufacturing sector, known for innovation, quality, and excellent customer experience. You'll be joining a collaborative team where your contribution genuinely matters.

What You'll Be Doing

Manage a portfolio of customer accounts, ensuring all needs are met promptly and professionally

Act as a key point of contact for customer queries, requests, and service-related issues

Build and maintain strong relationships with multiple stakeholders across your customer base

Prepare and process quotations, orders, and amendments using internal CRM systems

Monitor stock levels and coordinate with logistics to ensure timely and accurate deliveries

Liaise closely with internal teams including production, sales, planning, and logistics

Maintain accurate customer records and support the Customer Services Manager in developing service plans

Contribute to continuous improvement initiatives and attend internal meetings as required

What We're Looking For

Experience in a customer service, customer coordinator, sales order processing, or account-support role

Background in manufacturing is desirable

Ability to stay agile in a fast-paced environment with shifting priorities

Excellent organisational skills and confidence managing multiple customer requirements

Strong communication skills with the ability to build rapport quickly

A proactive approach to problem-solving

Comfortable using CRM systems and digital tools

An understanding of logistics or supply chain operations would be beneficial

What's in It for You

Opportunity to manage and nurture a diverse customer portfolio

Highly competitive salary

Career development and training opportunities

Supportive and collaborative team culture

Involvement in continuous improvement projects

How to Apply

Ready to take the next step in your customer service career? Click Apply Now, send your CV to , or call for more information.

Please note: Only shortlisted candidates will be contacted.

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