Customer Service Agent

Who we are

TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin.

Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning.

We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?

Description

TrueLayer is expanding its Pay by Bank network in Brazil, and we're looking for a Customer Service Agent to join our growing team in São Paulo. In this role, you'll be the first point of contact for our merchant partners and end users, providing timely, accurate, and empathetic support across multiple channels. You'll play a central role in ensuring a seamless customer experience as TrueLayer scales in one of the world's most dynamic fintech markets.

This is an exciting opportunity to join TrueLayer at a pivotal moment in our LatAm expansion, working closely with Product, Engineering, and Compliance teams to resolve issues, surface insights, and help shape the support function from the ground up.

Location: São Paulo, Brazil (sometimes the team meet up but mostly working remotely)

What we expect from you as a Customer Service Agent

Handle inbound customer e