Customer Service Advisor

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Why Choose Fujitsu?

Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.

If you're someone who enjoys helping people, has a natural interest in technology, and thrives in a busy, customer-focused environment, then apply below!

Why This Role?

Hourly Rate- £ 13.45, PAYE, paid weekly

Location: Wakefield WF1 2UF (on site full-time)

Start date: ASAP

Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu’s trusted recruitment partner.

Where Shifts Work for You

Monday- Friday, 9am-5pm / 8am- 4pm

Why Your Skills Matter

In this role we are looking for

Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone.

Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases.

Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting.

Problem-Solving & Escalation- Able to follow structured troubleshooting steps and identify when to escalate more complex issues to technical teams.

Attention to Detail & Willingness to Learn- Careful and thorough in documenting issues and solutions, with a proactive attitude toward training and learning new systems and processes.

Where Your Work Makes an Impact

Day-to-day responsibilities may include

Respond to inbound calls and support requests from client employees experiencing technical issues.

Log and manage IT support tickets, ensuring accurate documentation and timely follow-up.

Troubleshoot basic IT problems, such as login issues, password resets, and system access errors.

Provide clear, friendly guidance to non-technical users, ensuring a positive customer experience.

Escalate complex or unresolved issues to internal IT teams or senior support staff.

Deliver excellent customer service, maintaining professionalism and empathy in every interaction.

Apply basic IT knowledge (e.g., understanding of operating systems, software applications, and connectivity basics) to resolve common issues.

Why Apply for This Role

Chance to go permanent based on performance and business needs

Chance to nurture and build on your interest and experience within IT

Where to Apply

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date