Customer Service Advisor

REED Business Support are pleased to be working with a Global Logistics Company, who are looking to recruit a ‘Customer Service Advisor’ on a Temporary Contract.

The Customer Service Consultant is responsible for acting as the primary point of contact for clients, managing enquiries and coordinating services throughout the full service lifecycle, from initial enquiry through quotation, booking, execution, and completion. The role ensures the smooth planning and delivery of services by coordinating activities across multiple internal teams, monitoring progress, and maintaining clear communication with stakeholders.

Details

Working Hours – Mon – Friday (8 hour Shifts Between 7am – 9pm)

Salary: £30,000 - £34,000

Temporary Contract: 12 months (Temp to Perm)

Location – Edinburgh

Starting Date - ASAP

Key Responsibilities

Client Management

Customer service excellence

Stakeholder management

Professional communication (phone, email, systems)

Managing client expectations

Handling enquiries and resolving issues

Operational Coordination

Planning and organising workloads

Coordinating multiple activities simultaneously

Meeting deadlines and service levels

Problem-solving and decision-making

Managing exceptions and escalations

Systems & Process Management

Working with CRM, booking, tracking, or operational systems

Data accuracy and record management

Process compliance

Reporting and administration

Financial & Commercial Support

Preparing quotations

Cost awareness

Billing and invoice support

Attention to detail in financial records

Collaboration

Teamwork and cross-functional coordination

Working with operations, finance, and service teams

Escalation management

Continuous learning and training

If you are available and interested in this opportunity, please apply now.