Customer Service Advisor

About The Role Customer Service Advisor Location: Coleshill Salary: £25,047.67 per annum Hours: Full Time, Permanent, Monday to Friday, 9:00am - 5:00pm

Customer Service Advisor at phs Direct / Mayflower

Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and helping customers find the right solutions?

We are looking for a motivated and customer-focused Customer Service Advisor to join our busy team in Coleshill. This is a fantastic opportunity for someone who enjoys speaking with customers, resolving queries, and working as part of a supportive and friendly team.

At phs Direct/Mayflower, we pride ourselves on giving our customers a positive experience every time they contact us. If you have excellent communication skills, a proactive attitude, and a genuine desire to help people, we'd love to hear from you.

What you'll be doing

As a Customer Service Advisor, you'll play a vital role in supporting our customers and ensuring their needs are met efficiently and professionally. Your responsibilities will include:

Handling customer enquiries and complaints via phone, email, and customer service cases.

Investigating issues and providing appropriate solutions in a timely manner.

Maintaining accurate records of customer interactions.

Creating new customer accounts and updating existing account information.

Supporting the Sales Support team with order processing and order enquiries.

Liaising with internal departments to ensure customer requirements are fulfilled.

Working towards customer service SLAs and departmental KPIs.

Providing outstanding service and building positive customer relationships.

Assisting the Sales Support and Customer Service Manager with additional tasks and projects as required.

What we're looking for

The ideal candidate will have

A positive and customer-focused approach.

Excellent communication and listening skills.

Empathy and the ability to resolve customer concerns professionally.

The ability to work on their own initiative and manage a varied workload.

Strong organisational skills and attention to detail.

Good IT skills and confidence using computer systems.

A commitment to delivering high standards of customer service.

Previous experience within a Customer Service or Sales Support environment would be beneficial but is not essential, as full training will be provided.

What you'll receive in return

Salary of £25,047.67 per annum

23 days annual leave plus bank holidays

Buy and sell holiday scheme

Virtual GP service for you and your household

phs Perks employee discounts with major retailers and supermarkets

Accredited ILM training and development opportunities

Apprenticeship opportunities

Free onsite parking

Pension scheme

Life assurance

Cycle to work scheme

Enhanced family-friendly policies

24-hour wellbeing helpline

A supportive team environment with opportunities for career development

About phs Direct / Mayflower phs Direct and Mayflower provide a comprehensive range of specialist consumables, helping businesses maintain clean, safe, and fully stocked environments. From hygiene paper products and cleaning supplies to waste management solutions, we support organisations across the UK with high-quality products and expert service.

Diversity & Inclusion At phs Group, we are committed to creating an inclusive workplace where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from all backgrounds and are dedicated to promoting equality, diversity, and inclusion throughout our business.

Apply today and become part of a team that puts customers first.