Customer Service Administrator

Customer Service Administrator

Reports to: Assistant Ops Manager

Based at: Wallasey,CH44 7HX

Salary: £26,561 pa

Hours: 08:30 -17:00 Monday to Friday (40 hours).

Job purpose

To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.

Key Responsibilities

Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system

Inputting and retrieving data from the in-house computer system

Provide product information by answering questions and helping, where possible

Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.

Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests

Problem solving by clarifying issues, researching and exploring answers and alternative solutions

Escalating unresolved problems

Actively responsible for building teamwork and working together as a team

Adhering to Equal Opportunities and Dignity at Work as per the company policy

Any other duties relating to the role as requested by your line manager or the Company.

Skills and Qualifications

Minimum 2 years proven experience of call handling

Minimum 2 years proven experience of data entry

Accuracy at record keeping

I.T. skills

Additional skills/ experience

Strong personable nature

Team player

Experience of working in a pressurised call centre environment

Multi-tasking

Customer focused

Self-motivator

Problem solving skills

Good telephony skills

Dependability.

Confidentiality

While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Service user/other agency/public engagement and involvement

We are committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.