Customer Service Account Manager

Customer Service Account Manager - Manufacturing Company

Bootle

Full time

Permanent

£26,500 - £27,000 per year

25 days holiday + bank holidays

Staff socials/well-being initiatives

Pension/free parking onsite

We are currently recruiting on behalf of a well-established global manufacturing business based in Bootle for a Customer Service Account Manager to join their supportive and fast-paced team.

This is a fantastic opportunity for somebody who enjoys building strong customer relationships, taking ownership of accounts, and working in a varied role where no two days are the same. The business has built a strong reputation within its industry and offers a stable working environment with genuine long-term opportunities for the right person.

The successful candidate will work closely with both customers and internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare, playing a key role in maintaining high service standards and long-term client relationships.

Key Responsibilities

Managing a portfolio of B2B customer accounts

Building strong relationships with customers and acting as a key point of contact

Processing orders, arranging deliveries and handling billing queries

Responding to customer enquiries via phone and email in a professional and timely manner

Liaising with operations and transport teams to ensure smooth service delivery

Resolving customer queries and complaints efficiently and professionally

Identifying opportunities to upsell products and services where appropriate

Maintaining accurate customer records, logs and account information

Supporting the wider team in delivering an excellent customer experience

About You

Experience within account management or B2B customer service

Strong communication and relationship-building skills

Confident using Microsoft Office including Word, Excel, Outlook and PowerPoint

Highly organised with excellent time management and attention to detail

Able to work independently whilst also contributing positively within a team environment

An understanding of Oracle would be ideal but isn't essential

Why Apply?

Opportunity to join a supportive and collaborative team

Join a global manufacturing business with a strong industry reputation

Stable business with long-term opportunities for progression

Varied role with autonomy and customer ownership

Fast-paced environment where no two days are the same

Potential for the role to become permanent for the right person

Excellent opportunity to develop within customer service and account management

If you are looking for a new opportunity within a business that genuinely values customer relationships, team culture and employee development, we would love to hear from you.