Customer Operations Manager

The role Own the operational backbone of our customer experience. You keep the support operation running smoothly, manage our BPO partner, and build the self-service infrastructure that lets customers help themselves — and lets our team focus on what actually needs a human. A senior, hands-on role with real ownership and direct access to the team lead. What you'll own

BPO management: day-to-day relationship, performance tracking, briefings, and making sure they have everything they need to hand