Customer Insights Analyst

Customer Insight Analyst

£40,000

Hybrid - Leeds (2x days per week)

Looking for a role where you can combine marketing analytics, customer insights, and data visualisation to influence business decisions? This is an excellent opportunity to join a growing data function where your analysis will directly shape marketing performance, customer strategy, and commercial outcomes.

The Company

They are a well-established organisation with a specialist data and analytics team at the centre of the business. Working across a diverse portfolio of projects, they help stakeholders unlock value from customer and marketing data through advanced analytics and insight-led decision making. They foster a collaborative culture where analytical thinking, innovation, and professional development are encouraged. This role offers exposure to a wide range of industries, datasets, and business challenges.

The Role

You will work across customer and marketing analytics projects, helping stakeholders understand behaviour, optimise performance, and make data-driven decisions.

Responsibilities include

Analysing customer behaviour, loyalty, retention, and purchasing trends

Evaluating marketing effectiveness across digital and paid media channels

Developing dashboards and data visualisations using Power BI, Tableau, Looker, or similar tools

Conducting detailed analysis to identify trends, opportunities, and performance drivers

Presenting insights and recommendations to stakeholders in a clear and engaging way

Building reports and presentations that translate complex data into actionable business outcomes

Supporting wider analytics initiatives, strategic projects, and product development activities

Working with both internal teams and external stakeholders to deliver impactful insight-led solutions

Your Skills & Experience

Strong commercial experience within marketing analytics and customer analytics

Advanced Excel skills, including data manipulation, analysis, and pivot tables

Experience using Python for data analysis and insight generation

Strong dashboard development and data visualisation capabilities

Experience presenting insights through PowerPoint and stakeholder-facing presentations

Understanding of marketing KPIs such as ROAS, CTR, CPL, conversion rate, and campaign performance metrics

Ability to identify patterns in data and translate findings into strategic recommendations

Strong communication skills with the ability to explain technical concepts to non-technical audiences

Exposure to tools such as Google Ads, Meta, LinkedIn, GA4, Adobe Analytics, DV360, or similar marketing platforms would be beneficial

A curious, problem-solving mindset with the ability to manage multiple projects effectively

What They Offer

Competitive salary

Hybrid working model

Private health insurance

Life assurance

Company pension scheme

25 days annual leave

Paid volunteering day each year

Cycle to work scheme

Season ticket loan

Clear opportunities for career development within a growing analytics function

Exposure to a broad range of analytical challenges and stakeholders

How to Apply

If you are passionate about marketing analytics, customer insights, and turning data into meaningful business impact, apply today to discuss this opportunity in confidence.