Customer Insight Analyst
Hybrid – 1-2 days per week
West Midlands based
Full-time
Up to £50,000 + up to 20% bonus
We're supporting a large, well-established business in hiring a Customer Insight Analyst to join their Data & Analytics function on a permanent basis. This is a hands-on role with real commercial impact, working with rich customer-level data to drive insight across multiple areas of the business.
The role is well suited to someone who is equally comfortable writing complex queries and presenting findings to senior stakeholders — communication and storytelling skills matter here as much as technical ability.
Conducting multi-channel data analysis to understand customer behaviour and identify commercial opportunities
Building and maintaining dashboards that track performance across marketing channels and programmes
Developing segmentation models to support more targeted and personalised customer communications
Analysing customer retention and churn patterns to identify opportunities for intervention
Presenting insights clearly to stakeholders, including senior audiences
Supporting the development of new reporting solutions alongside existing BAU delivery
Contributing to a longer-term data science roadmap, including exposure to ML and predictive modelling
3–5 years' experience in a customer, marketing, or commercial analytics role
Strong SQL skills — essential
Power BI experience
Confident presenting data and communicating findings to non-technical stakeholders
Python or R experience — desirable
A varied role with genuine commercial impact across a large, diverse business
Exposure to a modern data stack and an evolving data science roadmap
A collaborative team environment with room to grow
Hybrid working — 1-2 days per week in Birmingham City Centre
Up to £50,000 salary + 20% bonus
If you are interested in this opportunity and would like to hear more, please apply with an updated CV and contact information, or reach out directly to
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