Customer Information & Engagement Coordinator x 4

Your new company

Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.

Your new role

As a Customer Information & Engagement Co-ordinator, you'll be at the centre of customer communications and engagement activity. You'll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience-both online and on-site.You'll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.

What you'll need to succeed Customer Communications

Manage and respond to customer enquiries across email, social media and in-person channels

Provide clear, accurate information on schedules, venues, ticketing, transport and services

Draft and maintain customer-facing content including FAQs and guidance materials

Monitor incoming queries and escalate complex issues where appropriate

Engagement & Experience

Support the planning and delivery of public engagement campaigns

Assist with fan engagement activities and feedback initiatives

Help ensure inclusive, accessible and high-quality experiences across all touchpoints

Work closely with CRM and ticketing teams to enhance the customer journey.

Feedback & Reporting

Capture and analyse customer feedback trends

Produce regular insights to support continuous improvement

Liaise with operational teams to resolve issues and ensure follow-through

Event Delivery

Provide on-site support at venues and customer information points

Collaborate with frontline teams and volunteers to ensure consistent messaging

Support engagement and marketing activity during live event delivery

What you'll get in return Excellent rate of pay Be part of a high profile event Head office is based in Glasgow City centre.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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