Customer Funds Reconciliation and Safeguarding Specialist, Luxembourg

Position Overview: Bridge Building S.A. (BBSA) is building a Luxembourg-regulated EMI and CASP. We are seeking a Customer Funds Reconciliation and Safeguarding Specialist to operate BBSA’s safeguarding controls for customer funds (in fiat and in digital assets) within an EMI and CASP environments, ensuring daily reconciliations, exception management, and audit-ready documentation. The role is critical to maintaining strong operational discipline, accurate safeguarding calculations, and reliable reporting to management and auditors.

Key Responsibilities

Daily Safeguarding Calculations and Reconciliations

Perform daily safeguarding calculations and reconciliations between customer liabilities and safeguarding accounts (wallets) /permitted safeguarding instruments.

Ensure reconciliations are complete, accurate, and performed within defined timelines, with appropriate sign-offs.

Exception Management and Root Cause Analysis

Identify breaks and anomalies, investigate root causes, coordinate fixes with Operations, Engineering, Finance, and banking partners, and document outcomes.

Maintain a structured log of exceptions, root causes, and remediation actions.

Documentation and Audit Readiness

Maintain safeguarding policies, procedures, runbooks, and evidence packs; ensure processes are inspection-ready at all times.

Support internal and external audits and respond to information requests related to safeguarding and reconciliations.

Partner Interfaces and Operational Controls

Work with banking partners and custodians (as applicable) to ensure statement availability, cut-off alignment, and operational robustness.

Support contingency procedures for operational disruptions affecting safeguarding processes.

Continuous Improvement

Drive automation and improvement initiatives to reduce manual effort and operational risk in reconciliation workflows.

Develop operational KPIs and dashboards to monitor safeguarding performance and exceptions.

Key Requirements

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