Customer Experience Optimisation Manager (CRO)

Customer Experience Optimisation Manager London (Hybrid) Up to 60k

This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation to drive measurable commercial outcomes.

The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross functional teams work closely to deliver continuous optimisation.

The Role Be part of CRO and customer experience agenda, driving optimisation across the full digital journey while influencing strategic decision making.

Own and optimise the end to end digital customer journey with accountability for conversion and revenue performance

Develop and execute a data led experimentation and CRO roadmap across multiple products and markets

Use analytics, customer insights, and testing tools to identify opportunities and prioritise high impact improvements

Deliver and scale AB testing and experimentation programmes across digital platforms

Collaborate closely with product, UX, engineering, and marketing teams to deliver optimisation initiatives

Define and track key customer experience and performance metrics, presenting insights to senior stakeholders

Champion a culture of experimentation, continuous improvement, and customer centricity

Your Skills and Experience

Commercial experience in customer experience, CRO, or digital product optimisation

Proven track record of driving measurable impact through experimentation and data led decision making

Hands-on experience with analytics and testing tools such as Google Analytics, Optimizely, or similar

Understanding of UX principles, customer journeys, and personalisation strategies

Experience working cross functionally with stakeholders

Familiarity with experimentation frameworks and optimisation roadmaps

Experience within a highly regulated industry would be beneficial

What They Offer

Performance bonus

Hybrid working model with flexibility

How to Apply

If you are interested please apply with your CV.