Customer Care Specialist - SURI (Project based - WFH)

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in delivering outstanding customer support through chat and email while building strong customer relationships, driving customer satisfaction, and supporting overall business growth. You will help create positive customer experiences by providing effective solutions, managing customer concerns, meeting performance targets, and contributing to a fun and customer-focused environment.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Create happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.

Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.

To build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.

Make every effort to meet the Customer Care team’s KPIs and targets.

Handle customer communication via chat and email

Have fun! Be comfortable in interacting and building relationships with our customers. BE YOURSELF!

What you’ll bring

Previous non-voice experience requ