Customer Care Specialist - Non Voice

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will play a key part in delivering exceptional customer support for a growing e-commerce meal and food retail business. As a Customer Care Specialist, you will manage customer interactions across multiple digital channels, ensuring a seamless and personalized experience while contributing to operational excellence and customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you'll do

Manage customer inquiries through email, live chat, social media, and other digital communication channels in a timely, professional, and customer-focused manner.

Provide accurate information regarding orders, products, returns, and general customer concerns.

Monitor and respond to social media interactions while maintaining the appropriate brand voice and tone.

Process customer orders, returns, and related administrative tasks efficiently.

Resolve customer issues with ownership and accountability, ensuring prompt and satisfactory outcomes.

Follow up with customers as needed to deliver an outstanding end-to-end customer experience.

Collaborate with Operations and Retail teams to support efficient order fulfillment and customer satisfaction.

Identify recurring customer concerns and provide feedback to improve processes, products, and systems.

Generate and maintain accurate reports and documentation as required.

Escalate and report system issues promptly to support business