Customer Care Specialist - DACH

The Role

At HelloConnect, you will be part of a dynamic team in Inoza/ Exxa site that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in this role, you will take on a key responsibility in supporting HelloFresh customers by handling inquiries and resolving concerns across multiple channels. You will act as a brand ambassador, ensuring each interaction delivers a positive and memorable customer experience., contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities.

Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions.

Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback.

Demonstrating confidence while using all different channels (Voice, Chat, SoMe)

Strive to meet your individual KPIs and targets set by the management team.

Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role.

Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service.

Actively sug